Back to Home

1. Information We Collect

1.1 Information You Provide

• Messages and Communications: We collect the messages you send through our chatbot, including text, images, and other content you share.
• Contact Information: If you provide contact details such as email addresses or phone numbers during conversations.
• Account Information: If you create an account, we collect information such as username, email, and profile details.

1.2 Information We Collect Automatically

• Usage Data: Information about how you interact with our chatbot, including conversation patterns and frequency of use.
• Technical Information: IP address, device type, browser information, and operating system.
• Cookies and Tracking: We use cookies and similar technologies to enhance your experience and analyze usage patterns.

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide and improve our chatbot services and respond to your queries.
• Personalization: To customize your experience and provide relevant responses.
• Analytics: To analyze usage patterns and improve our services.
• Communication: To send you important updates about our services (with your consent).
• Legal Compliance: To comply with applicable laws and regulations.

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:

3.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our services, such as:

• Cloud hosting providers
• Analytics services
• AI and machine learning platforms
• Customer support tools

3.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal processes.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specifically:

• Conversation Data: Retained for up to 12 months to improve our AI models and provide consistent service.
• Account Information: Retained until you delete your account or request deletion.
• Analytics Data: Aggregated and anonymized data may be retained indefinitely for service improvement.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request access to your personal information we hold.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information (subject to legal requirements).
• Portability: Request a copy of your data in a portable format.
• Opt-out: Unsubscribe from marketing communications at any time.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze how you use our services
• Provide personalized content and advertisements
• Improve security and prevent fraud

You can control cookies through your browser settings, but this may affect the functionality of our services.

8. Third-Party Integrations

Our chatbot may integrate with third-party services such as:

• Social Media Platforms: Facebook Messenger, WhatsApp, etc.
• AI Services: OpenAI, Google AI, or other machine learning platforms
• Analytics Tools: Google Analytics, etc.

These integrations are governed by their respective privacy policies.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Certification schemes

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time. When we make significant changes, we will:

• Post the updated policy on this page
• Update the "Last updated" date
• Notify you through our services or by email (if applicable)

12. Contact Us